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Channel: Sarah – Sarah Lay

In review: September

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As part of being more accountable to myself and keeping focused on the goals I’ve set for the year I’m aiming to check in monthly. This post is mainly for my own benefit…

My professional goals and progress toward them:

  • Letting Go – no update from last month really but actively noticing what I’m saying no to and checking in with myself on why. Progress: GREEN
  • financial – can see the planning I’ve done starting to pay off with bookings further ahead, and clearer understanding of finances. Progress: AMBER
  • learning – with the kids back at school (and me missing their company hugely) I got down to some self-directed learning with a couple of online courses. First one is underway and I’m trying to keep the chunks manageable but keeping dedicated time for them in the weekly calendar. Progress: GREEN
  • writing – another good month on Popoptica although some weeks have been better than others depending on how much work there is to get done elsewhere. Progress: GREEN
  • health – this feel apart a bit this month. After such good progress on Couch25k I let me routine go as things got really busy on a work project. Yoga has also fallen by the wayside. I feel much worse for not keeping committed to both. Progress: RED
  • reading – light reading online only, and mainly on professional bits or to support my course. Progress: RED
  • travel and adventures – our first trip out of the county since March and it felt huge to be 100 miles from home. Progress: GREEN
  • volunteer and pro-bono work – writing for Popoptica counts on this roughly but my ability to donate financially to other causes has been greater than my ability to share time or skills. Progress: AMBER

SUMMARY

A bit of a bumpy one this month – delivered professionally but this was at the expense of my health goals. Time to re-align as we head into Autumn.


In review: October

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As part of being more accountable to myself and keeping focused on the goals I’ve set for the year I’m aiming to check in monthly. This post is mainly for my own benefit…

My professional goals and progress toward them:

  • Letting Go – no update from last month really but actively noticing what I’m saying no to and checking in with myself on why. Progress: GREEN
  • financial – the focus on this is definitely paying off across my businesses and in securing the future. Progress: GREEN
  • learning – I am loving my online courses and giving myself time each week to commit to them. Got 100% in first two module assessments to feeling like I’m back on the learning horse! Progress: GREEN
  • writing – I managed to keep pace with PopOptica and get something out most days and can see the sight growing. Some professional writing coming in too. Now just to find time to get some fiction locked down and this would be perfect. Progress: GREEN
  • health – breaking the routine last month was a BIG mistake as I haven’t got back to it at all. I’m worried about the progress I will have lost and how easy I’m finding it to make excuses. Progress: RED
  • reading – I’m still not interested in reading fiction and professional reading has only been light this year. Progress: RED
  • travel and adventures – we went on a holiday! Only 2 nights but they were absolutely perfect. We had great fun as a family and even those 48 hours helped me to completely refresh. Progress: GREEN
  • volunteer and pro-bono work – picking up a little pro-bono for friends and have started a skills exchange at Reckless Yes. This is probably the best progress on this goal this year. Progress: AMBER

SUMMARY

Health is the hardest goal to work on as a second lockdown looms and the days get dark and the weather miserable. Everything else I can see the work I’ve put in over the year paying off so that goal needs more attention in November to get back on track.

Month note – January 2022

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It’s been a while since I’ve written anything here but as the calendar flips over to February it seems as good a time as any to get back into the habit of reflecting on work done, thinking in progress, what I’ve learnt and what I’ve identified I want to do more of.

Content strategy and design

I’m nearly three months in to my role with Alzheimer’s Society and I’m so very glad I decided to make this move.

The right sort of challenges and really meaningful work I’ve found that as an organisation there’s a real culture of care, not just lip service to employee wellbeing. It’s an empowering environment in which to transform the experience of people living with dementia with connected content.

We’ve been running a discovery phase over the last few months and that’s meant I’ve been deep into a content audit, and understanding the people, processes, and platform as it is at the moment. After a few years being very hands on with content design it’s been nice to stretch strategically again, and also take on the challenge of being the first and currently only content strategist in the org.

There’s much work to be done but around this work my thinking this month has been drawn to:

  • building strong and empowered content teams
  • how user experience comes from a collaborative effort – research, content, and interaction design advocating for the user and drawing on the knowledge of subject matter experts
  • semantic and structured content models fitting with design systems (or vice versa)
  • Design as a Service as a roadmap to transformation…and the evolutionary steps to take within an org as progress is preferable to perfection.

Record label

For the first time since we began (at the end of 2015) I took the decision to step away from Reckless Yes for a time at the end of last November.

I’m fortunate my co-founder was supportive of me doing so, although it was pretty evident to us both that I needed time away for my mental health, and particularly to process some industry-related trauma.

During my time away I’ve considered whether I want to continue being an active part of Reckless Yes, and more than that, whether I want to continue being involved with music (business and industry). I didn’t really settle these questions in my mind but at the end of January I made a tentative return joining a call with one of our artists.

That call was a joy, full of the support which is lacking in the wider industry, and the hopeful resilience which pulses throughout DIY and independent art. I flexed parts of my thinking and creativity which I’d let rest, and I feel more ready to make a carefully managed return.

Huge thanks to Pete Darrington for enabling me to have the time I needed, and continuing to support me to rest when I need to.

Writing

Work on my second novel has slowed again as switching contexts between work and fiction seems more challenging. But while I might not have written or edited much this last month I’m thinking through what I need to do next a lot.

I’m still intending to hit publication (finally) this year and spending time with the characters before Christmas was a bigger joy than I’d anticipated.

For now my novel is my priority writing project and Popoptica – my music journalism site – is once again on hiatus.

What else…?

  • I’m 2 books in to my reading list so far – Doctor Sleep (because I was long overdue a trip back to all things Overlook), and Dark Matters (because the multiverse is hot right now)
  • we managed a weekend away as a family and as it was spent mostly offline it was a great reminder of being in the moment and focusing on making the memories rather than experiencing them second hand in order to document them – more like it this year please!

Coming up next month

  • concluding the discovery phase on my current work project
  • more development work with Motivational Maps
  • thinking longer term about where I intend to be in 12 months, 5 years and beyond
  • stepping back more fully into Reckless Yes
  • a week away with the family

Month Note – February 2022

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It feels like a strange time to be writing this month note, with so much going on in the world at large, but here we are.

While it might not be written large through the reflections below much of my thinking this month has been around connection and community. That’s not so unusual for me. Trying to find and nurture connection and community from chaos (in my direct environment and of course the aforementioned The Times we are all living in) does feel different to the norm.

Uncomfortable realisations and big challenging reflections have packed this month on all fronts. Let’s get into some of the detail of that…

Content strategy and design

It’s felt like a messy and somewhat chaotic month as we near the end of an internal delivery phase while facing into how we build a team, and how we finesse a roadmap of the work to be done for the short and long term.

It’s been a month where being the first person into role in the organisation has at times felt lonely and hard. The scale of the journey ahead, and the challenges which come with change, threatened to overwhelm me. The conversations from this have been interesting, challenging, and disruptive (in all the best and worst ways but with good intentions behind it all).

There’s a few things I’ve done which have really helped face into those feelings and challenges (which I think are worth noting here for future reference and reflection):

  • I was open about when I was feeling these things and how it was affecting me. I tried to be more mindful of the behaviours these feelings triggered in me – whether positive or negative – and be pragmatic in finding ways to solve the problems or face into the challenges
  • I connected with other content designers elsewhere – a fortnightly catch-up with Danielle Allen from TPXImpact is always a highlight and reminds me that while I might be the only person in role in my organisation the challenges I’ve got exist elsewhere too. A spoiler for next month but it’s been good to join the Lead With Tempo content leaders Slack community as part of this connection with a tribe too.
  • I’ve tried to be kinder to myself and see how my messy parts could be super powers when I reframe my view
  • I’ve paused to reflect on the work I’ve done in my relatively short time in role and how this has moved me forward in my discipline (some particularly pleasing mapping work both on detail and ecosystem levels) and moved us forward as an organisation and project.

Record label

I’ve made a partial and closely managed step back into the running of the label this month. I’m holding myself to only checking and responding to email and messages (aside from the genuinely urgent) only once a week and we’re trying to hold ourselves to time in the few meetings we’re able to fit in.

I’ve still got a lot of questions in my mind about what the future of the label looks like but in a tumultuous industry as well as my personal relationship to both music and the business of music. I feel a few things are being reinforced regularly for me which impact on both those points:

  • heritage will be favoured over new in almost every way
  • white and male is still the winning combo for commercial or critical success
  • I have a brilliantly supportive co-founder and roster community, but it is still lonely being a woman in the music business and I feel hella exposed whenever I show up in that role.

Reflecting on the first two of these points I’ve come back to:

  • At Reckless Yes we’re unwilling to choose the path of least resistance if that comes at the expense of marginalised and oppressed artists, or if we are using up finite resources reproducing artefacts which already exist.

This is not a new realisation but revisiting our ‘why’ really helps to renew energy and take the next steps. It also steers me away from dangerous comparison to others, and keeping that focus on what we do and why we do it with our roster of artists centred in both.

On the third point, and a personal level I can’t ignore how uninterested I am by most of what is around – musically and critically. There seems to be a lot of noise and bravado, with the desire for change (real change, not performative change) constrained to niche communities. There are a lot of ‘bad actors’ in music, and even more enablers of them and some of my experiences make me very wary, as well as cynical, going forward. These feelings worry me, and exacerbate the isolation of being a provincial, middle-aged woman in music. Much here still to unpick for myself, and for the label longer term.

Personal development

Coming out of this month I’m feeling ready to find a new coaching relationship to step up from fairly solitary reflective practice and hold myself accountable to some of the work I want to do in content strategy and design. I’ve had great, and really not great coaching relationships in the past so I’m taking all that experience with me as I look for the right way to develop from here.

On my mind to start exploring more in a coaching or self-reflective way are:

  • how to move from a ‘move fast, break things’ delivery mindset, to a ‘think slow, learn things’ one, and understanding the value to the business and myself in both approaches
  • ways to be a leader, without being a manager
  • understanding more about my motivations, my introvert nature, and the way my brain works to bring my best self consistently and own a space for myself
  • continuing work on self-worth and challenging self-limiting beliefs

Along with this I’d love to find a mentor within my professional discipline too, but that one is a longer term aim. I’ve also started to consider again the ways in which I work on very personal attributes and behaviours, and the trauma and triggers behind them, to really be better, healed, and more resilient all round in the future.

Reading and writing

What I’ve read this month

What I’ve written this month

Not much – nothing I can share!

Despite only just starting to step back into the label it continues to be a huge challenge to make space for my own creative work alongside supporting the work of others. This mainly impacts on my fiction writing, and being able to find the time and headspace to return to the work in progress (a long, long overdue second novel in my series) when there is always something urgent to be done for our music releases.

Music writing is a non-starter for me now: I’m not sure my voice is needed amid the cacophony, not really sure who benefits (if anyone) from considered music writing these days, and with these questions in my mind it’s not something I can give any time or energy to. Popoptica remains mothballed.

What else?

  • we had a much delayed break in The Chapel at Walcott Hall in Shropshire. One of those breaks which was postponed in the pandemic I’ve wanted to stay here for a long, long time! It did not disappoint and I am already planning a return.
  • we did some Motivational Maps work which added insight to what I thought I already knew about my personal values (and how doing things aligned with these motivates me), how my motivation is doing right now and some thoughts on what is within my control to change to improve my motivation, and (particularly interesting and practical) how our motivations differ / align across the team

Coming up next month…

  • continuing content mapping exercises to bridge from internal discovery work to a broader discovery piece
  • more work on team building
  • leaning harder into slower strategic thinking
  • a fuller return to Reckless Yes as we prepare for our first releases of 2022
  • finding the balance and remembering to build in rest. I’ve felt closer to overwhelm more of the time in February – a definite feeling of running to catch up and things which have great importance not getting the time or energy I want to give them. I want to move back away from those feelings and align what I do with my intentions as well as my values. More thought is needed on how much balance can be restored through small changes compared to longer term or more significant shifts.

Month note – March 2022

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It’s been a very introspective month one way or another. There is much challenge and much change around, both of the day to day and short term kind and the longer changing season of life kind.

It’s kept my mind incredibly busy and I’ve been really grateful for the clock change meaning more daylight in the evening’s so I can take a wander after work to process my thoughts on some lovely chilled dog walks.

Content strategy and design

I’ve been leaning in to the early stages of content modelling and ecosystem mapping work over the last few weeks – and have been hugely enjoying both areas. I’ve found myself in the flow with this work more often and that is really, really exciting to me.

I’ve also been looking at prototype candidates and it feels absolutely thrilling to be thinking about starting to sprint on something ahead of summer. I’m keen we build a codesign practice at the heart of what we do, and from these early sprints not only get some specific prototypes but inform the broader principles and governance too.

Planning and preparation has also been a significant task this month. Wrapping up an internal discovery and starting to document some of our define activities might feel slow at times, but I’m leaning into it knowing from experience thoroughness and careful consideration and curiosity now will pay dividends as we move to that prototyping phase.

Record label

Our first releases of 2022 dropped this month and it’s been both joyous and anxious to get them out there. Having had a few months break it was with mixed feelings I picked up our relationships with press, and lent into the sort of ‘muscle memory’ you have for guiding a campaign through.

It’s been wonderful to be back in the music space, back in those conversations, seeing connections being made around the music and artists we are fortunate enough to support, and even to think more deeply through interviews as a label too.

With a full schedule for 2022 we’re starting to look at 2023, and look at how we get back on track with our longer term ambitions for the label. This is the bit I really, deeply, love: the possibilities and the ways to make them reality.

Personal development

I’ve been trying to work out what works for me and what really doesn’t. I’ve long ago accepted myself as an introvert, have learnt my limits for interaction, and am kind to myself as well as open with others about the time I need for reflection and rest.

Pre-pandemic I think I’d made good progress toward being consistent in my social interaction needs but post-pandemic how I used to meet my needs, and the challenges I anticipated coming up against in social settings, now seems all out of whack again. If I’m honest a whole lot more complicated than ‘I need time alone to recharge my energy’. I’m starting to look again at who I am, what I struggle with and where I thrive, and whether all of that may be grouped under labels I’d not considered for myself before.

Doing all that is hugely challenging in itself, I am finding it exhausting to do it while also continuing to meet my commitments.

Reading and writing

Things I’ve read in March 2022

  • Dare to Lead – Brene Brown (book)
  • UX Designers and Content Designers: A Framework for Collaboration (indeed.design)
  • Why being vulnerable and sharing more of yourself will inspire your team (Trello blog)
  • Sub Pop’s Megan Jasper: “It felt like the ground beneath us could give at any moment” (The Guardian)
  • Katrin Suetterlin: Content Design for Neurodiversity (ellessmedia.com)
  • The Pros and Cons of Signing a Publishing Deal (BMI)
  • Obsessive Measurement Loops (OMI Loops) (Whatsthepont blog)
  • Mobile Screen Reader 101: How a blind person uses a smartphone (equalentry.com)
  • Compassion in UX: A hospital case study (uxcontent.com)
  • How we put users at the heart of our vision (dluhcdigital.blog.gov.uk)

Things I’ve written in March 2022

Pretty much only press releases over at Reckless Yes!

I’ve started to think about Popoptica and whether it feels right (and I’m ready) to return but I don’t want to jump in without consideration. Does my voice matter as a music journalist? I’m still not sure.

What else…

It’s been a month of poor health in this household – sickness bugs, Covid, and a general malaise which is probably exhaustion and being run down from those things. Proper rest needs to be on the cards, but returning more mindfully to nature and seeing the change of the seasons has been a salve.

Coming up next month

  • a break in Dumfries as a chance to see my immediate family for the first time since last summer
  • welcoming new team members at work
  • lots more releases at Reckless Yes
  • some decisions to be made about where I might go next with my personal development journey and how to keep showing up in ways which are authentic and acceptable in the meantime.

Month Note – April 2022

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Content strategy and design

This month I have mainly been grappling with content modelling, and roadmapping our project over the next 3 years.

It has at times been hugely challenging and in some ways well outside my comfort zone, and in a different area to the bulk of my experience. Some days that has been an enjoyable stretch, but some days it’s been challenging in the wrong ways!

I’m really looking forward to having new team members onboarded ahead of next month so we can work through some of the questions and blockers together. I’m also trying to keep myself really focused on the hard work which needs doing, and not re-shaping it in ways which are more comfortable.

This means really leaning in to the content modelling work. The organisation explored OOUX last summer, which while not the banner under which we’re likely to sail forward definitely gave some useful foundations. Structured content (of which OOUX is one flavour) is the way and theoretically it’s really clear how this can benefit us now while also future-proofing and opening us possibilities we would struggle with in our current set up.

However, there’s hard thinking and hard work to be done to understand what structure our content needs (our subject is neither neat, or linear in experience, and we’re definitely talking content as a service) and how we build the systems and processes to put that structure into practice. Once we’ve done that there’s the small matters of migration and other content design, visual and interaction design, and lining everything up from this phase with bits which are currently out of scope.

The content strategy, by comparison, is emerging quite easily at this stage!

Record label

Another busy month and one in which the juggle between current (imminent) releases and future planning has felt really hard at times.

The logistics of running a label and scheduling multiple releases (factoring in our capacity, artist’s commitment which need to coincide, manufacturing timelines, sector and seasonal activity, distribution timelines, press timelines and more) has felt on the edge of chaos at times, despite best efforts and intentions from all involved. It’s an invisible part of the work we do (mostly) but if we get it wrong it’s got a huge impact on the artist and potentially financially for us too, so working out how to make everything fit together and where we have control and where we don’t takes up lots of time and energy. It was somewhat reassuring to know it’s not just us – this piece about SubPop felt familiar in lots of ways!

Anyway – this month has seen us move some of our vinyl orders to a new UK plant, sign a few new artists to the roster, and begin in earnest to plan what our 2023 might look like. What we know so far is it’s unlikely to look anything like our 2022!

Personal development

I’ve been really thinking about where, when and how I thrive over the last month, and alongside that when the biggest challenges to my performance and comfort come up. It’s felt good, but scary, to write it down, and even scarier to see potential patterns or threads through what I know about myself.

I’ve tried to be objective about where I need to do more work (and prioritise those areas, and identify paths I could take to improve or find support), but also reframe some things which I’ve tended to think of as weaknesses in ways which are more useful.

So, my tendency to people please is the unhealthy side of my passion for understanding and meeting user needs in my work. I think exploring more of these strength / weakness and unhealthy / healthy behaviours, traits and skills could be important in moving forward with consistency and confidence.

Reading and writing

Things I’ve written this month

A running theme here but – virtually nothing! Aside from press releases and other bits at the label, and the stuff I’m doing in the day job writing is completely moth-balled. Not going to lie – that hurts a bit as it’s a situation forced by energy and time, rather than fully by choice.

What else?

My eldest son is in Year 10, and is being encouraged to undertake work experience by his school. I’d love him to as I think not only is it educational (in a holistic as well as academic sense) but can help with making those post-16 decisions between college and apprenticeships. He too is really keen to take the opportunity.

Except, the pandemic seems to have reduced opportunities greatly. With lots of places closing, reducing workforces, or moving to a remote model lots of work experience opportunities seem to have gone too. It’s a real kicker for kids who have already had to adapt and see their world reduced, who quite often have concerns about what future they have, and something most of us probably haven’t even considered might be a thing until we’re trying to sort it.

It’s been disheartening for me alongside him – not only to see fewer opportunities to apply for but lots of alternative routes shut off because companies aren’t willing or able to be flexible when they’re approached. I really hope we can sort something out for him of value, as his experience of work has so far been that organisations are unwelcoming to their potential future workforce.

Coming up next month…

  • continuing to work out what the next step of my personal development and work journey might look like
  • lots more releases at Reckless Yes including from new signings and our first physical release of 2022 (CD, not vinyl)
  • a real stretch to try and get the content modelling and content strategy falling into place in the move from discovery to definition.

Month note – May 2022

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This month seems to have rushed past in a bit of a blur. There’s needed to be some real deep thinking and stretches at work around content strategy, content model, and platform and release plans. We’ve also needed to do some hard consideration and harder decision making at the record label. Around this it’s exam season at school for my two children, and I’m mindful not to lose focus on how resting is a vital part of being productive.

Content strategy and design

This has been a hard-thinking month as we work toward key decisions, and I try and understand what decision-makers need to know to confidently set our direction from here.

This has meant conversations around digital ambition and what good looks like, options and recommendations for routes to achieve those goals – content strategy, content model, platform requirements, and release approaches as well as resource and capacity, authoring models, and roadmaps.

It feels as if there are a lot of plates spinning – managing the information upwards, sideways, down, and outwards – and lots of uncomfortable conversations as we try to align on language, concepts, and culture (in our team, but more widely across the organisation too).

I’m looking forward to passing this milestone and getting into the detail of the route we choose, but also reminding myself to go slow and listen to questions here. What has been a really good lesson this last month is the reminder of the value of both having other experts around to help shape the concepts, and of non-experts who will question those concepts to ensure they have full understanding.

Frustration and friction, but together setting the strongest foundations from which we can deliver.

Record label

We hoped we’d be coming out the other side of the post-pandemic challenges in the creative industries by now, but unfortunately for this little label the stormy sea has only got rougher in the last month. We’re currently doing our accounts for the last financial year and things aren’t looking good – not unexpected but disappointing all the same.

While we’ve not let that or the challenges which continue to mount against us dull our enthusiasm for our current releases we have done more soul-searching and pragmatic thinking about what we need to do to not only survive, but at some point (distant as it may look from here) thrive again.

We know we’re not the only label in this position right now – and while we feel resolute in our decision about how to go forward from here, the repercussions of the grassroots and small indie level collapsing aren’t being taken seriously by the wider industry right now.

Personal development

I’ve noticed this month I’ve done better at challenging back at self-limiting thoughts and the Voice of Doom I often direct toward myself in my internal monologue. That I’ve noticed the frequency with which this is happening is unusual too, but I’m enjoying questioning the down-talk and finding evidence which straight up shoots it down.

I’ve also been focusing myself on ‘good enough’ and rejecting the pull toward perfectionism, a state which helps no-one and is in direct conflict with both happiness and productivity.

What I’ve read this month

  • Content as a Service: Your guide to the what, why and how (buttercms.com)
  • Moving toward conflict for the sake of good strategy (Medium)
  • What makes writing more readable (pudding.cool)
  • Faster. Better. More Focused. Reading (Bionic Reading)
  • Content Accessibility by Sarah Winters (contentdesign.london)
  • How to measure content operations maturity (uxcontent.com)
  • Trauma-informed design: an introduction for non-profits (thecatalyst.org.uk)
  • A content strategists guide to using tone in products (Medium)
  • To build gentler technology, practice trauma-informed design (Medium)
  • How to create a unified content experience (contentrules.com)
  • Design Better Forms (Medium)
  • Principles for doing interaction design in DfE (dfedigital.blog.gov.uk)
  • The grammar of interactivity (uxbooth.com)
  • Accessibility swarms (bbc.github.io)
  • Accessibility design review (bbc.github.io)
  • How to write accessibility acceptance criteria (bbc.github.io)
  • How to document the screen reader user experience (bbc.github.io)

What I’ve written this month

Once again, just the press releases for Reckless Yes and the documentation at work. That second novel looking quite the way off and Popoptica moth-balling looking more long-term.

What else?

May is one of my favourite times of the year – everything is so SO green and lush. The heady smell of hawthorn, the lacy caps of cow parsley, and no mow May means all the fields around me are glowing with buttercups and dotted with dandelion clocks beneath which clover, cowslips, and an array of grasses spring forth.

Coming up next…

  • leaning harder into rest and restoration as we head toward the peak of summer
  • committing to some forms of basic self-care I’ve allowed fears & trauma to keep out of my reach for too long
  • moving toward key decisions on direction at work
  • more releases at the label, including a first album for 2022 (on vinyl!), new signings, and an EP too
  • trying to regain momentum with press for the label – something which seems more challenging than ever at the moment

Place making: the importance of the past in creating the future (or why we need to save the National Brewery Centre)

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Grandma Poppy’s museum is closing. My children have few memories of my mum Diana Lay, a polymath who held several careers and even more qualifications in her life. So almost 10 years on from her death it’s the stories we tell which bring them close to her now, and make sure that second death – occurring when a person slips from living memory – is long delayed.

Many of our stories are set during her time first as librarian and archivist and later as curator of the Bass Museum of Brewing History in Burton upon Trent – or the National Brewery Centre as it’s currently known. She professionally thrived there: passionate about her role as temporary caretaker of the museum collection, and the ways in which she could support the museum community as well as amplify opportunities more widely. In her eulogy I said the sight of a Bass Red triangle would always bring her to my mind (for all the right reasons), and while in the family we may still call it ‘Grandma Poppy’s Museum’ we know it’s impact and importance is way beyond our personal connection. It’s inextricably linked to my mum, but in truth she belongs to it through her service rather than it ever having ever been hers.

Because of her work I spent much time in my formative years in and around the museum (I often glibly say I grew up in a museum) and my life was and continues to be richer in so many ways for that experience. Although I didn’t recognise that back then and I’m sure I moaned, resisted, and rolled my eyes whether I was dressed in Victorian garb in a steam parade, barrel rolling across the yard with the museum club, sent to desperately seek blue hydrangea petals for a Well Dressing depiction of St Modwen, breathing in the smell of the stables while looking in awe at the shire horse gentle giants, or when I was simply and aimlessly spinning in a rickety wooden chair daydreaming of the more exciting times my friends were surely having while I was surrounded by the dust mote ghosts of the library.

That part of my childhood inspired settings in my debut novel, and with hindsight I can see it set things alight in me on experience design and nurturing intellectual and emotional resonance in an audience; the privilege of bearing witness to history on grand and every day scales; and the importance of community and DIY ethos.

These are all things important and at the centre of who I am in my work and personal life as an adult – from my first job as a local beat internet journalist (with Elaine Pritchard who’s post bought the closure to my attention), the historical research and writing I contributed to a BAFTA-winning project (also with Elaine Pritchard!), the experience design I do on the daily in my work now, to the communities nurtured around my record label. Sometimes the links between where we came from and where we are may be subtle, but that doesn’t mean they aren’t strong.

Now the museum is closing and there is understandable shock that owner’s Molson Coors are to shut the doors permanently on 31 October 2022, favouring to use the site as their new Burton HQ. There is the usual economic impact of such a decision – job losses and cancelled wedding and event bookings high among them here – but there’s also huge concern over the lack of detail in what will be done with a collection of both local and national importance. There is suggestion it will move to Town House on the High Street in Burton, but little practical detail on whether this has really been thought through and planned to the level it should have been with just over a month until it needs to be relocated. There’s even lack of clarity on the current state of that building, how much of the collection it can house in the available space and how suitable that space is, whether there will be outdoor space, and how long any readying and relocation work would take. It also doesn’t cover the loss of a venue in the town, the impact that will have, and any alternatives for it.

If nothing else this announcement has been communicated poorly from the timing during a national period of mourning to the details available and the comments from those who should be providing reassurance (as ever, I feel for the Comms Officers who will surely have advised and been shot down on ways to communicate better).

Questions over the closure of the National Brewery Centre (NBC)

Alongside the question so many voices are posing on ‘what can we do?’ (sign the petition, write to councillors and MPs, lobby the company, visit the National Brewery Centre before it closes) there is also a string of more detailed asks.

For me they gather into themes of:

Heritage, collective memory, and preservation of the past

The closure has been announced with only the vaguest suggestion of what will happen to the collection and the vast archive and library. And to announce it at such short notice without real detail of relocation and preservation suggests either arrogance, ignorance, or a heady mix of both that amounts to cultural vandalism in the name of commercial progress.

For those unfamiliar with the National Brewery Centre the collection includes

  • artefacts dating back to Anglo Saxon times
  • industrial machinery from across the years of brewing (formative, localised and commercialised as well as the supporting industries from cooperage to branding)
  • cultural artefacts from brewing companies and communities
  • masses of ephemera including ledgers, beer mats and bar games from Edwardian skittles to flashing fruit machines
  • and an accurate scale model with running trains showing Burton on Trent at 10.30am on 10 October 1921 (one of my personal favourite exhibits – I’ve spent hours lost looking through the tiny streets as the trains hissed through the model town).

I spent many days – as have many others – volunteering as a warden and helping visitors get more from their journey through the galleries. But the collection goes beyond the galleries to also include:

  • a working Robey steam engine
  • numerous vehicles motorised and steam driven, including an iconic ‘bottle car’ and the rather fun ‘Tango caravan’
  • a locomotive engine
  • a Victorian (I think) men’s urinal
  • so many pub and other forms of signage
  • and shire horses plus their drays, tack and brass – yes, this museum has living residents.

As I pace my memories of the museum I know I’ve barely touched on the collection in my lists here, and that each visitor will have their own favourite exhibit or experience.

Although it must be 20 years or more since I was in the library or archive this part of the collection too is vast. The leather-bound spines of huge books full of spidery copperplate wording, the artificially cooled network of archive rooms where the most delicate items are carefully stored between custom-built metal shelves moved by hefty hand-spun wheels. I spent a summer watching and cataloguing all the Carling TV adverts (including the famous Excalibur one) along with those of other drinks and brands. Another time I filled days of a school holiday putting together a history of Burton’s Guild Street, showing changes to building and usage and contextualising with social as well as economic changes (maybe my friend’s weren’t having more fun than me after all!).

The buildings the collection is housed in are important historically too. The iconic 3-storey Joiner’s Shop, the stables and vehicle sheds, the custom built base for the Robey Engine, the platform and section of track on which the locomotive stands, the tunnel under the yard (or is this myth?), and the working micro-brewery (where among the output was once Sarah’s Sauce, a beer brewed for my 18th birthday). Are they really to be reduced, or removed, for office space?

Detail and reassurances on the relocation and ongoing care of the collection and archive is urgently needed from Molson Coors and East Staffs Borough Council (and potentially Staffordshire County Council have an interest here?). It would be good to hear too how the same amount of more will remain available for viewing, and how the visitor experience is being built to make this an opportunity rather than a threat. This isn’t a straightforward public collection into private hands, as it has been a privately-owned collection for time. Yet it is a privately-owned one which has been available to the (paying) public, and so it’s loss is news delivered brutally and felt deeply.

Part of successful progress is preservation and so far there’s been little indication that the level of planning needed for a collection of this scale has happened, putting a vital aspect of local and national heritage at risk.

Cultural, community, and commercial spaces

So far there has been little sense that considered place making, a key aspect of which is fostering relationships between people and places through collective memory as much as urban planning, is happening at all never mind with a view to success. It seems instead there is a tilt toward commercial progress as the route to a regenerated town.

But from this outside observer position Molson Coors seem to favour the blunt rather than nuanced in meeting their progressive office needs. I suggest they could learn something from Michael Thomas Bass on being a benefactor as well as a brewer, and how local cultural amenities and opportunities are an important part of a thriving committed workforce. My mum was interested in his philanthropic work and his recognition that to create the optimal workforce conditions required investment in their living and social opportunities as well as their working ones. I’m sure had they been around he’d have got a few lunch break mental health webinars on the agenda but instead it was libraries, schools and societies he put his backing behind. Perhaps an opportunity for Molson Coors to lean on their acquired fore-bearers and think more deeply on the benefit to them as well as the town and people generally their business a heritage collection can bring when leveraged well.

The loss of the museum is cultural, and it is both a commercial gain and loss, but little is being said so far on the destruction of community. Even from my removed position, and heavy reliance on hindsight, I believe there are a number of micro-communities symbiotically linked with the National Brewery Centre. There is, of course, the workforce community. And also, the brewing community – those interested in beer as a consumable and the social aspect of the Brewery Tap, and those using the White Shield Tower micro-brewery in some form. There is the stables community who care for the horses. There is the steam community – known as the Black Hand Gang when I was more often around – and their care and knowledge of vehicles, engines and mechanicals. There is the ‘museum’ community – the individuals and societies which support the preservation and work in cataloguing a collection as well as the wardens who supplement paid staff in the running of the centre. Not to mention hosting visiting communities sharing and gathering around all manner of interests – fairgrounds always a winner with me!

It is also a loss for outside communities to use as hired space. For years I couldn’t so much as drive past the site without being overcome with emotion but as I’ve grown around my grief at losing my mum I’ve returned to the National Brewery Centre for events as well as family visits. What first persuaded me back was Circularity – I’ve attended great talks on the move from ‘me to we’ and also as part of their live podcasting where there was beautiful synchronicity (circularity if you will) in me talking as an author about the novel featuring a museum in the museum which inspired that setting in my writing, and experiencing my own memories while promoting a story about the importance of memory. The closure means one less option for people to gather and become greater individually and collectively through doing so.

Communities are hard to assign a tangible value to and so businesses find them hard to understand, leverage, or even recognise. Others (in public service) really should though. And here we have the removal of at least five important naturally-forming communities in favour of a single forced one. Hard as it may be to capture their value, this is work which must be done as part of this decision and onward plan. Has it? How are these people and communities to be supported and relocated alongside the (important) ‘things’ which make up the National Brewery Centre.

Democracy and servant leadership

Which brings us subtly on to democracy and the public sphere. There is politics around the decision but I won’t comment further on that here: I’m not close enough to goings on in the town, other recent development decisions, local or tourism plans, or the player’s involved. There are others far better placed to present commentary and put on pressure from that angle.

However, for me this announcement raises some interesting questions around democracy, the public sphere, and especially about servant leadership in public life.

Although there are local economic, heritage, tourism, and community impacts this decision was announced without warning and certainly looking like it’s happened without any consultation. Discussion and questions are now being made against the clock putting people at a significant disadvantage to business. Public leaders must balance the needs of both parties, but it is shocking prior discussions have not been at least somewhat surfaced into view, the decision has not been better managed or communicated, all leaving a slight tone of contempt in the whole affair. Not a good look for elected representatives, and hardly fertile ground from which to bring all together in the name of regeneration.

My mum saw herself as a temporary caretaker for a historical collection and the place it lived. She was a servant leader, a steward, in that sense. Perhaps some local and corporate leadership could take inspiration from this and remember they too are a passing moment in a longer timeline. Cautious actions within bold strategies, ensuring no harm is done and good will come, are a better legacy to build than short term gains can provide.

Economic and environmental impact

I see why the location of the National Brewery Centre is attractive as a HQ – there’s plenty of parking, ready-made conference rooms with on-site catering, and building which are old enough to be interesting but no so old their insides aren’t malleable enough to be shaped for new purpose. Plus the company already own it so they’re leveraging an existing asset – something which is always going to be popular with those focused on the bottom line.

There are both benefits and losses to the move economically – Molson Coors will be a big investor in Burton so a developed HQ is needed for their operation. At the same time there will be job losses and negative economic ripples from the closure of the National Brewery Centre – the jobs directly lost and micro-brewery industry shuttered, but also the tourism impacted by the loss of the town’s main attraction drawing visitors local, national and international.

And what of the environmental impact? How will the proposal impact on traffic in the town, the access for coaches bring school trips even if or when the collection (or part of) is made available at a new location, what resources are involved in the transportation of the collection and how will materials be recovered and reused (such as the blue brick plinth for the Robey Engine)?

I long for someone to show they have done this deep thinking and impact assessment, and be able to communicate it well.

~

As with the political aspect there are others who are far better placed than I to carry most of the questions, and others, forward. But I add my voice (the echo of my mother in it – I cannot speak for her but I feel deeply she would be incredibly saddened by the closure news), as shock becomes anger becomes (hopefully successful) action. I ask those involved in the making of and communicating the decisions to provide robust answers with transparent workings as soon as possible.

If you as a reader can do nothing else please sign the petition or join the Facebook group. If you have time and energy for a little more support there will be details in the group of how to get involved – whether it is lobbying and appealing to those involved in the decision, those who may have an interest in the collection (such as the Museum Association), by visiting the museum, or getting involved with the tireless and passionate communities of volunteers who have always been its heartbeat.

I really hope (and will help achieve a future where) the museum lives on as more than a memory, and lessons are learnt by decision makers on how the past must be an active and cared for part of any future.


Working with me: a personal user manual

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As self- and team development goes created personal user manuals is one of the best tools and processes I’ve come across for fostering meaningful connection in work settings and nurturing psychological safety.

Bringing your whole self to work is often something which is nice in theory, but falls down in practice. Especially in places where inclusivity is also better in theory than practice, or is a value delivered on for users but leaned away from in the team itself, or by leadership.

There’s a huge amount of vulnerability and trust in even expressing who you are, how you work best, and how other’s can support you before we even get to the work of consistently showing up in those ways, and staying authentic when faced with some level of rejection.

You don’t need me to tell you the value of being vulnerable though, and having the courage to be your true and whole-self. If you would like to hear more on that then Brené Brown has got you covered.

Surfacing the self: why personal user manuals

As someone who thrives on connection and collaboration, but rarely feels I really fit creating a personal user manual has been one more step on the journey toward sharing what I know of myself with others. It’s a short-cut if you like to getting to know me, surfacing things which usually take time to build up to as aren’t always asked about explicitly.

Encouraging the teams I lead to create these, and working them in to our process with stakeholders, has helped me understand and challenge my own assumptions, and as a project quickly see our strengths, our opportunities to improve, and where we might stumble over mis-understanding of each other and our approaches.

My personal user manual

I’ve had a few different versions of a personal user manual over time. I currently have 3 on the go – the one shared here which I personally maintain, a version within my direct team, and a version with my wider team. I’d intend to get back to a single master version from which I can pull relevant sections into different templates dependent on purpose and need.

As I develop that master template I’ll be looking at:

  • what is the most accessible and inclusive format
  • can I create a blank template in a way which can be shared and of value to others
  • can I document and share the process of creating individually and in a team so other’s can use
User manual of Sarah Lay on Miro

The image included here gives you the high level view of my manual but if you’d like to take a closer look you can dip into my Miro here (and I do update this over time as I learn more about myself or my needs change).

What to include in a personal user manual

My user manual currently has the headings:

  • my name is pronounced – with a phonetic spelling
  • my preferred pronouns
  • where to find me – where used in an organisation this could be which team or project you’re part of
  • chat to me about
    • work topics
    • personal interests
    • you may also want to include topics to stay away from if something is very difficult for you and may come up
  • strengths, experience and work passions – you could also have a section for a case study of a piece of work which showcases all of this
  • ideal work conditions – where and how you thrive, your working pattern, your thinking and doing styles
  • things I love
  • best ways to communicate – think style as well as channels
  • how I like to receive feedback
  • how to tell I’m at my best
  • how to tell I’m stressed
  • things I struggle with
  • don’t misunderstand – this one is particularly key for surfacing the unique thinking styles, behaviours, and needs we all have but which may be easily misinterpreted when judged against neurotypical approaches, or another person’s personal styles

I have also had versions of my manual or seen others including:

  • how I like to receive help – this one can be key to successfully supporting each other
  • my values
  • other things to know about me – perhaps you could include your Motivational Maps archtypes, a Myers-Briggs or other type, temporary or personal things to be aware of (chaotic home lives or caring responsibility), even what you prefer to drink at work.

Personal user manuals in practice

All personal user manuals are created and shared with an understanding not all needs will be met, or may only be met partially, or only met at certain times but by having openly surfaced them we all understand each other better.

Individually

I’ve used my manual:

  • in conversations with my team
  • in conversations with a manager
  • as a contractor trying to onboard efficiently and effectively
  • for self-reflection

Team

I’ve used this tool with teams to:

  • shape individual conversations with those I’m leading or managing
  • surface similarities and differences between individuals in a team and then work together to shape the best possible ways of working to thrive individually and collectively
  • to check in with over time on how we’re meeting each other’s needs (or mindfully not meeting some)
  • to be in a better place to spot behaviours showing someone at their best, or someone who needs support

Project

As part of project process I’ve used manuals to:

  • extend the understanding beyond a project team to include stakeholders
  • as quickly as possible work together at our best
  • surface where more conversations will be valuable

Useful links and references

Share with me

I’d love to see more examples of personal user manuals, or hear about how you’re using them individually, as teams, or on projects. Please drop me a comment (which I’ll try to get to in a timely manner!) or get in touch wherever I’ve shared this on social media. If you’d like to know more about me generally then check my About Me page.

7 work truths my garden showed me

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Lessons which move you forward in your work sometimes come from unexpected, and unrelated, places.

Mauve rose blooms against a blue and white cloud sky

In the last year I’ve made my first serious (and ongoing) effort at gardening. My aim has been to create somewhere ‘pleasant and productive’, taking an informal cottage garden approach and focusing on observing, being in the space, and letting everything flow (or grow, I guess).

I’m fortunate to have a reasonable amount of outdoor space and I’ve been extra grateful for it as I’ve worked through A Terrible Year full of endings.

Much of what the garden has taught me has been relevant to processing my grief and starting to move forward. At some point I realised the lessons applied to working life too, and aligned with my approach to leadership.

Here’s 7 lessons I’ve picked up in the garden this year.

Lesson 1: It’s all learning

As a recovering perfectionist I’ve really enjoyed the challenge of seeing everything I do in the garden as an experiment. The aim is to observe, learn, ask questions and research, then improve next time.

This is actually much more satisfying than hitting perfection straight away but not taking the time to analyse that success in the same way you would a (perceived) failure. Giving myself permission to get things wrong and not enforce my own preferred timings has been liberating – challenging but liberating.

Lesson: We should spend as much time at work looking at how we succeeded as we do how we missed the mark – we can learn something valuable from either outcome. Progress delivers as much, or more, than immediate perfection.

Lesson 2: Create the right conditions

Even in poor conditions (wrong soil type, too wet, too dry, too cold, too hot) most plants will give it a good go and try to produce something. You’re just likely to be under-whelmed with the result and the plant will likely be exhausted.

But give it the right conditions and it will romp away, and you’ll be rewarded with healthy plants which deliver above and beyond.

Lesson: How we set people up at work – we might not always be able to give them their ideal conditions, but usually we can do pretty well to meet needs. And when we do the rewards follow for all.

Lesson 3: Be patient, growth is happening

I’ve made attempts at gardening before and given up because I wasn’t good at delayed gratification. My garden has been the greatest teacher of patience, and planning to be patient, I could ever have had.

My approach now is staggered, so rather than put all my attention on one thing at a time, I set it off and turn my focus on to something else. Perhaps obvious to everyone else but for me it’s been amazing to see this has led to many brilliant results instead of a single success, and because there was lots to do all the time I didn’t even notice I was being patient.

Lesson: the journey is the destination, and there’s always something to see or do as you make your way along. You can’t always force it, some things just take time. You might not be able to see it, but growth is happening.

Lesson 4: Hope without expectation

Planting seeds used to be my most frustrating experience. I wanted the result without any of the work, or the trust. Now, I love it.

I pop those seeds into the dark, with the hope they will grow, but I know better now than to set myself up for disappointment if they don’t. Or they do it slower than the packet said. Or they turn out to be a totally different plant than I thought.

Lesson: focus on the outcome (what you learned, how you changed, the all-round impact), rather than the only the output (prize-winning produce).

Lesson 5: Consistency over intensity

One day of intensive gardening preceded and followed by no effort, won’t give you as good a result as if you spend a few minutes out there everyday.

An initial intensive burst might be needed to get you going but it’s the consistency which will keep you growing.

Lesson: nurturing something to survive, to thrive and grow might be less glamorous (and sometimes less exciting) but is as important as starting (or launching) the thing.

Lesson 6: Measure your yield

A hand holds a colander filled with courgettes, while behind lots of green plants grow up different garden canes and arched

Whether you managed a single small pea pod, or a glut of 5kg of courgettes in a single day, measuring helps you know whether you have effected change over time, and are closer to whatever your idea of success looks like.

Deciding what to measure upfront helps you understand and communicate your aims too. Am I looking to win first place in the County Show, or only to keep something alive? Do I measure slugs (or bugs) found and removed, or the degree of satisfaction my kids (and dog) get from eating fruit straight from the plant? All valid, all part of the story you are telling yourself and others.

Lesson: measurement is part of learning, adapting and doing better in the future.

Lesson 7: Lean in to each season

Each season in nature has its time and a role to play in supporting the overall results. You can’t always be at harvest time, if you haven’t also allowed for creativity, growth, and rest.

Welcome each of the seasons and plan your activity to make the most of the time if you want to get amazing and consistent results. Let your plan have movement though – sometimes seasons arrive a little earlier or later than expected, or don’t act how we thought they would. You can adapt, you can handle a little chaos, and still get to where you wanted in the end.

Lesson: your best will look different every day, and be kind to yourself for rest is a vital part of being productive.

Bonus lesson

Enjoy the garden, as much as you work the garden. This also applies to anything else to which you give your time, effort and attention.

~

If anyone else is growing I’d love to hear from you and swap tips on fruit, veg, flowers, and foraging. Drop me a comment and I’ll try to remember to keep an eye out, or contact me in one of these places or through one of the places I share this post.





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